Frequently Asked Questions

Everything you need to know about your BioGaia shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our measurements for the perfect fit.

Are BioGaia products sustainably made?

Yes, we prioritize ethical manufacturing and use eco-friendly materials such as organic cotton and recycled polyester in over 80% of our collections.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.